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Review of Alternative Dispute Resolution and Complaints Handling Procedures
In this section
How Companies Handle Your Complaints: Review of Alternative Dispute Resolution and Complaints Handling Procedures
Plain English Consultation Document
Consumer Complaints Review: Qualitative and quantitative research findings
An independent report written by Futuresight for Ofcom
Improving Access to Alternative Dispute Resolution
Statement published 19|05|09
Consultation Document
Review of Alternative Dispute Resolution and Complaints Handling Procedures
(775 kB)
Full Print Version
Statement, Annexes & Associated Documents
Improving Access to Alternative Dispute Resolution
(157 kB)
Full Print Version
Consultation is now closed
Consultation Dates
Start date: 10 July 2008
End date: 04 October 2008
Publication Type
Sector
Related Items
A Review of Consumer Complaints Procedures
Improving the effectiveness of the consumer complaints process
News Release Published 10|07|08