Consumer Switching: Proposals to reform switching of mobile communications services

Consultation published 23|03|2016

About this document

It is important for consumers to be able to switch providers easily in order to exercise their choice and take advantage of competition in the communications sector.

This document sets out our view on the harm which consumers currently experience when they switch or consider switching mobile provider. It sets out detailed reform options to address this harm, taking account of responses to our July 2015 mobile switching consultation, and additional evidence we have gathered since then.

Ofcom invites written views and comments on the issues raised in this document, to be made by 5pm on 1 June 2016.

A concise, plain-English summary of this document is also available below and a video guide on our proposals can be viewed here.