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Review of the 070 telephone number range: End User Questionnaire

Published 11|06|08


Thank you for responding to our request for your help and feedback.

Ofcom is currently conducting a review of the 070 telephone number range. We would like your help in understanding how the 070 range is currently used in order to be better informed when deciding what to do with this range.

As you will be aware, the 070 number range is used for “personal numbering” services, which enable the holder of the number to be contacted whatever their location.

However, in recent years, 070 numbers have been abused, in particular for scamming purposes, such as recent cases involving consumers believing they are responding to a missed call from a mobile number.

In our previous statements, including Raising confidence in telephone numbers, 31 May 2007, and Safeguarding the future of numbers, 27 July 2006, we indicated our intention to review the 070 number range, including consideration of whether to migrate current 070 services to another number range. This review has now commenced and we are therefore collecting information on the usage of the range from communications providers and end users.

This Questionnaire

This questionnaire aims to inform us of how end users, such as you, utilise the 070 number range.

It asks how you use 070 numbers, why you have chosen the 070 number range, and what you would do if 070 numbers were no longer available.

If you are not the best person in your organisation to answer these questions, we would appreciate it if you could forward this questionnaire on to the most appropriate person.

Completing the questionnaire:

Boxes have been provided throughout the questionnaire, which can be filled in by being typed in, ticked or selected through drop down menus.

A general comments box has been included at the end of the questionnaire for you to provide any other comments you would like to make.

Please answer to the best of your ability. If you are unable to complete an answer please indicate where appropriate.

The questionnaire should take about 20 minutes to fill in.

We ask that you fill out the questionnaire in this Word document and send a copy to 070options@ofcom.org.uk.

Alternatively, if you prefer to send us a hard copy, please send it to:

Lester Mak
Competition Group
Riverside House
2a Southwark Bridge Road
The closing deadline for submissions is Monday, 30 June, 2008.


The purpose of this questionnaire is to provide an insight into the usage of the 070 number range. It is not intended to be a consultation. Any views expressed or representations made in response to this request may assist Ofcom only in so far as to inform its initial and emerging thinking on certain matters. Ofcom is not bound to consider any views expressed or representations made when formulating its policy and Ofcom will formulate its own views regarding the development of any policy options to be set out in a consultation document.

Where Ofcom does not respond providing views or representations, this should not be taken to be either an acceptance or a rejection of such views or representations and is not an indication of whether or not we have been influenced or otherwise taken into account any views or representations provided.

Such views or representations will be treated as separate to the forthcoming consultation document to be published later in 2008. In order for your views to be considered as part of that consultation, Ofcom urges you to submit, in addition, a formal response to the consultation document in order for your views to be weighed and considered with other written submissions by stakeholders.

In this section

Review of the 070 telephone number range: End User Questionnaire  Word Document  (174 kB)

Please save a copy of the file and email to 070options@ofcom.org.uk

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