Ofcoms Consumer Policy

Plain English summary

Introduction

We are the independent regulator of television, radio, telecommunications and wireless communications services in the UK. The law which set us up says we must carry out our role in a way that helps people in their role both as consumers and as citizens. This booklet is a summary of a consultation which describes our approach to helping people in their role as consumers. It does not cover our role as citizens. We will look at this in other projects. The consultation does not cover television and radio programmes – we’re focusing here on fixed and wireless telecommunications services, and the broadcasting services (like satellite and cable television) which are used to deliver those programmes.

The idea behind this document is to give you a summary of our proposals. It describes what we think we should be doing to help consumers, and where we should be focusing our effort over the next two to three years. We’d like to hear your views on these proposals.

You'll find the full consultation document on our website (see Related Items above). We've tried to avoid using jargon, but the glossary at the end of this document explains a few technical terms.

The full print version is available below