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Review of quality of service information phase 1: Information on quality of customer service
Consultation published 18|07|08
In this section
Review of quality of service information
Executive Summary
Provision of quality of service information
Statement published 30|01|09
Consultation Document
Review of quality of service information
(347 kB)
Full Print Version
How companies report the quality of their customer service
(40 kB)
A Plain English summary of our consultation
Consultation Annexes & Associated Documents
Quality of Service – recommendations for performance measurements in the telecommunications, broadband, Pay TV and mobile industries
(1861 kB)
This report was compiled for Ofcom by a third party and does not represent the views of Ofcom. The report has been redacted by Ofcom to remove information which may be confidential.
Statement, Annexes & Associated Documents
Provision of quality of service information
(370 kB)
Full Print Version
Consultation is now closed
Consultation Dates
Start date: 17 July 2008
End date: 08 October 2008