Review of postal users’ needs - A consultation document on the reasonable needs of users in relation to the market for the provision of postal services in the United Kingdom

This is qualitative research conducted to understand the needs of residential and business postal users in relation to the universal service

Ofcom Review of User Needs deliberative research fieldwork documents - residential

Ofcom Review of User Needs deliberative research fieldwork documents - business

This is quantitative research conducted to understand the needs of residential and business postal users in relation to the universal service

Ofcom Review of User Needs residential data tables

Ofcom Review of User Needs business data tables

Qualitative research with residential and small business consumers providing a consumer perspective on their experiences of postal services

Statement Publication date: 27 March 2013