Consumer switching - A consultation on proposals to change the processes for switching fixed voice and broadband providers on the Openreach copper network
Consultation published 09|02|2012
Following a request from a set of stakeholders for an extension to the time period Ofcom has set for the receipt of responses to the latest consultation document, we have decided to extend the consultation closing period for all relevant parties. The new closing period will now be 8 May 2012. We believe that a 12 week consultation period provides an adequate amount of time for industry stakeholders to complete their review of our consultation and its potential impacts.
As a result of enquiries from a stakeholder in relation to our analysis in the consultation document, three points have been brought to our attention which we would like to clarify for all stakeholders. This is provided in the document here.
In this section
A consultation on proposals to change the processes for switching fixed voice and broadband providers on the Openreach copper network
Making switching easier - A summary of the consultation on new switching proposals for landline and broadband providers
Plain English Guide
Consultation Annexes & Associated Documents
Billing research 2011 slide pack (422 kB)
Slamming research 2011 data tables (237 kB)
Consumer Switching and Bundling (397 kB)
Research prepared by Saville Rossiter-Base (September 2010)
Professor Morten Hviid, ESRC Centre for Competition Policy and UEA Law School