When problems occur Ofcom has the powers to step in and take action for the benefit of citizens and consumers. This can involve encouraging competition or resolving regulatory disputes between communications providers. We also enforce consumer protection law, protect and manage the radio spectrum, and ensure viewers and listeners are protected from offensive and harmful material and treated fairly.
Ofcom has three enforcement teams and you can find out more about their work through the links below. If you are a consumer and would like to make a complaint please see our Advice for Consumers pages.
In this section
All financial penalties imposed by Ofcom are held in our account with Office of HM Paymaster General (OPG) for the benefit of the Exchequer.
Advertising Bulletins published by Ofcom prior to the transfer of responsibilities to the Advertising Standards Authority on 01|11|04.
Complaints assessed under the Broadcasting Code
Competition and Consumer Enforcement
The Competition and Consumer Enforcement Bulletin sets out details of investigations carried out by Ofcom’s Competition Group Investigations Team and Consumer Affairs Team into adherence with regulatory rules, consumer protection issues, competition issues and resolving disputes between communications providers.
A report on Ofcom's approach to enforcement and recent activity
Enforcement information, guidance and investigation request form.
Stay up to date
The Broadcast Bulletin reports on the outcome of investigations into alleged breaches of the Ofcom codes which broadcasting licensees are required to comply.
The Competition and Consumer Enforcement Bulletin is where Ofcom publishes information about our investigations into breaches of regulatory rules under the Communications Act, consumer protection legislation, disputes between communications providers and competition law.
Information and educational resources on Ofcom's promotion of Media Literacy.
The Communications Market Report
Ofcom's annual statistical survey of developments in the communications sector; also quarterly updates setting out the latest public facts and figures.
View our reports
The Consumer Experience
Ofcom’s annual reports into the consumer experience of the fixed and mobile, internet and digital broadcasting markets.
View our reports