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a a a Display Options Cymraeg

Independent regulator and competition authority
for the UK communications industries.

Closed Complaints

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Own-initiative investigation into Everything Everywhere’s (trading as Orange) compliance with General Condition 23 in respect of its sales and marketing practices

CW/01074/09/11

Monitoring and Enforcement programme in respect of the international calling card industry

CW/01065/01/11

Own-initiative investigation into Nowtel Management Limited in respect of the sale and advertisement of its international calling cards

CW/01069/03/11

The terms on which Thomson obtains data from BT's Operator Services Information System (OSIS) database

CW/00874/11/05

Own-initiative investigation into the TalkTalk Group concerning compliance with General Condition 24 – sales and marketing of fixed-line telecommunications services

CW/01059/11/10

Own-initiative investigation into TalkTalk Group’s billing for cancelled services

CW/01051/07/10

Own-initiative investigation into Continental Telecom LTD - adherence to its Code of Practice governing sales and marketing,

CW/01043/01/10

Ofcom own-initiative investigation into Plus Save LTD’s compliance with consumer protection legislation and General Conditions under the Communications Act 2003

CW/01063/12/10

Own-initiative investigation into KCT UK Limited concerning compliance with General Condition 24 – sales and marketing of fixed-line telecommunications services

CW/01062/12/10

Investigation into a complaint by BT against Sky in relation to the contract for wholesale supply of Sky Sports 1 and 2

CW/01061/11/10

Investigation into a complaint by Virgin against Sky in relation to the contract for wholesale supply of Sky Sports 1 and 2 HD

CW/01060/11/10

Own-initiative investigation into Lycatel in respect of the sale and advertisement of its international calling cards

CW/01046/03/10

Assessment of a complaint by Top Up TV Europe Limited against Sky alleging breach of Condition 14A of the Television Licensable Content Service (TLCS) licences for Sky Sports 1 and 2

Top Up TV Europe / Sky

Own-initiative pre-enforcement programme into Mobile Network Operators’ and Mobile Virtual Network Operators’ compliance with General Condition 18.1 in respect of the provision of Porting Authorisation Codes

CW/01018/03/09

Own-initiative investigation: Monitoring and enforcement of mis-selling and conduct relating to the transfer of customers between communications providers

CW/00960/05/07

Own-initiative monitoring and enforcement programme into Mobile Service Provider’s compliance with General Condition 23 in respect of their sales and marketing practices

CW/01035/09/09

Own-initiative investigation into Telephonics Integrated Telephony Limited – adherence with its Code of Practice for sales and marketing

CW/01028/06/09

Own initiative investigation into Infolines about compliance with Electronic Communications Code requirements

CW/01016/03/09

Own-initiative investigation into Talk Plus Telecom Limited - adherence with its Code of Practice for sales and marketing and conduct relating to the transfer of customers between communications providers

CW/01021/04/09

Own-initiative enforcement programme to give effect to General Condition 22 (Service Migrations)

CW/00946/02/07

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