Ofcom's Approach to Complaints and Disputes
This page provides links to guidance that Ofcom has produced setting out our powers and processes we will follow in conducting investigations into adherence with regulatory rules, consumer protection issues, competition issues and resolving regulatory disputes.
Ofcom’s guidelines for the handling of competition complaints and complaints concerning regulatory rules: July 2012
Dispute resolution guidelines: June 2011
Dispute resolution for postal services supplement to Dispute Resolution Guidelines: April 2012
Ofcom’s guidelines for the payment of costs and expenses in regulatory disputes: September 2013