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Ofcom's Approach to Complaints and Disputes

This page provides links to guidance that Ofcom has produced setting out our powers and processes we will follow in conducting investigations into adherence with regulatory rules, consumer protection issues, competition issues and resolving regulatory disputes.

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Related Items

Ofcom’s guidelines for the handling of competition complaints and complaints concerning regulatory rules: July 2012

Dispute resolution guidelines: June 2011

Dispute resolution for postal services supplement to Dispute Resolution Guidelines: April 2012

Ofcom’s guidelines for the payment of costs and expenses in regulatory disputes: September 2013