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Ofcom's Approach to Complaints and Disputes
This page provides links to guidance that Ofcom has produced setting out our powers and processes we will follow in conducting investigations into adherence with regulatory rules, consumer protection issues, competition issues and resolving regulatory disputes.
Related Items
Ofcoms draft guidelines for the handling of competition complaints and complaints concerning regulatory rules: October 2011
Dispute resolution guidelines: June 2011
Format for submitting a postal dispute: September 2011
Guidelines for the handling of competition complaints, and complaints and disputes about breaches of conditions imposed under the EU Directives: July 2004