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for the UK communications industries.

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Telecoms Complaints Bulletin

Ofcom receives and monitors complaints from consumers who are dissatisfied with their experience in the communications sector. It uses this data both to take enforcement action against specific companies that are breaking existing Ofcom rules and also to highlight problem areas where new rules may be needed to protect consumers.

The chart below shows the complaints trends of the top six most complained about issues to Ofcom over the last 12 months.

 

In this section

Telecoms Complaints Bulletin  PDF Document  (143 kB)

February 2014

Telecoms Complaints Bulletin  PDF Document  (172 kB)

November 2013

Telecoms Complaints Bulletin  PDF Document  (173 kB)

August 2013

Telecoms Complaints Bulletin  PDF Document  (167 kB)

May 2013

Telecoms Complaints Bulletin  PDF Document  (184 kB)

February 2013

Telecoms Complaints Bulletin  PDF Document  (207 kB)

November 2012

Telecoms Complaints Bulletin  PDF Document  (98 kB)

August 2012

Telecoms Complaints Bulletin  PDF Document  (147 kB)

March 2012

Telecoms Complaints Bulletin  PDF Document  (150 kB)

November 2011

Telecoms Complaints Bulletin  PDF Document  (124 kB)

June 2011

Telecoms Complaints Bulletin  PDF Document  (127 kB)

February 2011

Telecoms Complaints Bulletin  PDF Document  (127 kB)

November 2010

Telecoms Complaints Bulletin  PDF Document  (100 kB)

August 2010

Telecoms Complaints Bulletin  PDF Document  (132 kB)

April 2010

Telecoms Complaints Bulletin  PDF Document  (117 kB)

December 2009

Telecoms Complaints Bulletin  PDF Document  (71 kB)

October 2009

Telecoms Complaints Bulletin  PDF Document  (72 kB)

June 2009

Telecoms Complaints Bulletin  PDF Document  (29 kB)

March 2009

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