The Consumer Experience

Ofcom’s annual reports into the consumer experience of the fixed and mobile, internet and digital broadcasting markets.

These are Ofcom’s annual reports into the consumer experience of the fixed and mobile, internet and digital broadcasting markets. The research report is aimed at measuring how well consumers are faring in respect of: choice, price and range; availability and take-up; awareness, comparing and switching; protection and concerns. The policy evaluation examines the research data and uses it to assess the impact of regulation and the priorities we have set ourselves.