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Market Research Publications Index

Links to Ofcom's market research publications

Children and Parents Media Use and Attitudes Report 2014
Oct-14
Payment Methods Sep-14
Unexpectedly high bills Sep-14
Violence on TV July-14
News consumption in the UK report 2014 June-14
Media Lives: Wave 9 (2013) Summary report Mar-14
Consumer segmentation report Jan-14
Quality of Customer Service report Dec-13
Quality of Customer Service - Omnibus Survey Dec-13
Quality of Customer Service - Online Survey Dec-13
Trends in Advertising Activity -Gambling Nov-13
Children and Parents: Media Use and Attitudes Report, 2013 Oct-13
News consumption in the UK - 2013 report Sep-13
Disabled consumers' ownership of communications services Sep-13
Digital Radio Report 13 Sep-13
Industry Perspectives on the Future of Commerical Communications on TV Aug-13
Alternative Dispute Resolution Report Aug-13
Report on a possible low-cost DAB platform for small stations Aug-13
Radio: The Listeners' Perspective Jul-13
Attitudes towards local radio Jul-13
Attitudes towards local radio (Data tables) Jul-13
Children's and young people's exposure to alcohol advertising May-13
UK audience attitudes to the broadcast media May-13
Media Literacy Data: Consultation on the National Curriculum for Computing Apr-13
Media Lives: Wave 8 2012 summary report Feb-13
Children and parents: Media use and attitudes in the nations Feb-13
The London 2012 Olympic Games: media consumption - Research Report Dec-12
On-demand services: understanding consumer choices
Annex 2: Audio visual content take up and viewing
Oct-12
Children and Parents: Media Use and Attitudes Report Oct-12
Parents Views on Parental Controls: findings of qualitative research Oct-12
Childrens TV viewing: BARB analysis Oct-12
Websites visited by children: Nielsen analysis Oct-12
Local Media Attitudes and Use data tables by Ipsos Mori
Sep-12
Freeview Interference: A quantitative research report
Aug-12
UK Audience attitudes to the Broadcast Media 2011
Aug-12
UK Audience attitudes to the Broadcast Media 2011 - slide pack
Aug-12
Measuring news consumption and attitudes a report by Kantar Media
Jul-12
Measuring news consumption and attitudes data tables by Kantar Media
Jul-12
Adults media use and attitudes
Mar-12
Media Lives Summary Report 2011
Feb-12
Ease of accessing bills
Feb-12
Protecting audiences in a converged world
Jan-12
Customer service satisfaction
Nov-11
Children and parents: media use and attitudes report
Oct-11
Media Lives
Oct-11
PSB annual report 2011
Jul-11
Media Tracker analysis
Jul-11
UK children's media literacy
Apr-11
UK Adults' Media Literacy Report
Apr-11
The Digital Day
Jan-11
Services for Disabled Users of Communication Services
Oct-10
Strategic Review of Consumer Switching
Sep-10
The Communications Market: Digital Radio
Jul-10
Quality of Customer Service Review
Jul-10
Review of Alternative Dispute Resolution and Complaints Handling Process
Jul-10
Audience attitudes towards offensive language on television and radio
Jun-10
HFSS advertising restrictions: Final review
Jun-10
PSB Annual Report 2010
Jun-10
Children's Media Literacy in the Nations: Summary report
May-10
Adults' Media Literacy in the Nations: Summary report
May-10
UK Adults' Media Literacy Report
May-10
Pay TV Statement 2010 (Annex 5, Competition Issues)
Mar-10
UK children's media literacy
Mar-10
The regulation of video-on-demand:consumer views on what makes audiovisual services TV-like
Dec-09
UK children's media literacy 2009 interim report
Oct-09
UK adults' media literacy 2009 interim report
Oct-09
The promotion of adult sexual entertainment and psychic premium rate telephone services on television
Oct-09
Research into the awareness and usage of Audio Description on television
Sep-09
PSB Annual Report 2009
Jul-09
Attitudes towards Sexual Material on Television
Jun-09
Commercial references within radio programming
Jun-09
Digital Lifestyles: parents of children under 16
Jun-09
Digital Lifestyles: Adults aged 60 and over
May-09
Digital Lifestyles: Young adults aged 16-24
May-09
Media Literacy Audit - Digital Lifestyles: Hesitants, Resistors and Economisers
Apr-09
Provision of Quality of Service Information
Jan-09
The consumer experience 2008 research report
Nov-08
People with visual impairments and communications services
Nov-08
People with learning disabilities and communications services
Nov-08
BBC Local Video
Nov-08
Review of Television Advertising
Nov-08
Annex 10 - Consumer research on pay TV
Sep-08
Annex 16 - Regional News
Sep-08
Annex 17 - Assessing the likely impact of ITVs regional news proposals
Sep-08
Media Literacy Audit: Report on UK adults from ethnic minority groups
Sep-08
PSB Review 2 phase 2: Annex 6 - Assessing the value of public service programming on ITV1, Channel 4 and Five
Sep-08
PSB Review 2 phase 2: Annex 7 - The future of public service broadcasting - a deliberative research report for Ofcom
Aug-08
PSB Review 2 phase 2: Annex 8 - Audience research slidepack
Aug-08
PSB review 2 phase 2: Annex 9 - Public service content online
Aug-08
Media Literacy Audit - Report on UK adults' media literacy
May-08
Media Literacy Audit - Report on UK children's media literacy
May-08
Annex 3 Media Literacy Audit - Report on UK children by platform
May-08
Annex 3: Media Literacy Audit - Report on UK adults by platform
May-08
PSB Annual Report 2008
Apr-08
PSB Review 2 phase 1: Annex 5 - The audience's view on the future of Public Service Broadcasting
Apr-08
PSB Review 2 phase 1: Annex 6 - PSB Review 2008 Research findings
Apr-08
Children in Programmes: An independent research report for Ofcom by Sherbert Research
Dec-07
Digital Dividend Review Market Research 2007
Nov-07
Annex A - Academic literature review - Maire Messenger Davies
Oct-07
Annex D - Future of children's programming - deliberative research - Opinion Leader
Oct-07
The future of children's television programming
Oct-07
Market Impact Assessment of the BBCs High Definition Television Proposals - A report of market research conducted for Ofcom by Illuminas
Sep-07
HD Ready TV sets: Mystery Shopping survey
Jul-07
New News, Future News - Annexes
Jun-07
Ofcom research into illegal broadcasting in the UK
Apr-07
Public Service Broadcasting: Annual Report 2007
Mar-07
Digital Dividend Review - A report of consumer research conducted for Ofcom by Holden Pearmain and ORC International
Dec-06
Radio Advertising Market Research
Oct-06
The Provision of Current Affairs
Jul-06
Media Literacy Audit: Report on media literacy amongst children
May-06
Media Literacy Audit: Report on media literacy in the nations and regions
Apr-06
Media Literacy Audit: Report on media literacy amongst adults from minority ethnic groups
Apr-06
Media Literacy Audit: Report on media literacy amongst older people
Apr-06
Media Literacy Audit: Report on media literacy of disabled people
Apr-06
Summary of research on ease of use of domestic digital television equipment
Mar-06
Media Literacy Audit - Report on adult media literacy
Mar-06
The representation and portrayal of people with disabilities on analogue terrestrial television
Dec-05
Smoking, Alcohol and Drugs on Television
Oct-05
Consultation with Young People on the Proposed Ofcom Broadcasting Code
Sep-05
Language and Sexual Imagery in Broadcasting: A contextual investigation
Sep-05
A safe environment for children
Sep-05
Religious Programmes and the Ofcom Broadcasting Code
May-05
Religious Programmes: A report of the key findings of a qualitative research study
May-05
R18 material: its potential impact on people under 18
May-05
PSB Review 1: Public Attitudes to PSB funding - MORI
Sep-04
PSB Review 1: Reshaping television for the UK's nations, regions and localities
Sep-04
PSB Review 1: Vol 1 Doc 3 - audience research
Apr-04

SME experience of communications services - a research report Nov-14
Wifi and cellular data omnibus 2014 Oct-14
Children and Parents Media Use and Attitudes Report 2014 Oct-14
Payment Methods Sep-14
Unexpectedly high bills Sep-14
Children’s online behaviour: issues of risk and trust
Qualitative research findings
Sep-14
Ofcom and ICO - Research into the effectiveness of the Telephone Preference Services July-14
News consumption in the UK report 2014 June-14
Nuisance calls panel research (Wave 2) May 2014 May-14
Apps Environment: Qualitative research report Mar-14
Media Lives: Wave 9 (2013) Summary report Mar-14
Consumer segmentation report Jan-14
Quality of Customer Service report Dec-13
Quality of Customer Service - Omnibus Survey Dec-13
Quality of Customer Service - Online Survey Dec-13
'Bill Shock' Online research in the contract mobile phone market Nov-13
'Bill Shock’ Face to Face research in each of the communications markets Nov 13
Internet Citizens report 2013 Nov-13
Young People and Communication - Smartphone App Research Nov-13
Children and Parents: Media Use and Attitudes Report, 2013 Oct-13
News consumption in the UK - 2013 report Sep-13
Disabled consumers' ownership of communications services Sep-13
Transparency in Traffic Management Sep-13
Mobile phone usage - data tables Aug-13
Telecoms debt omnibus data Aug-13
Alternative Dispute Resolution Report Aug-13
Telephone directory research data tables Jul-13
Fixed Line Installation and Fault Repair Jul-13
The Value of User-Generated Content Jun-13
Customer Retention and Interoperability Research Jun-13
Being online: an investigation of peoples habits and attitudes Jun-13
Online Copyright Infringement Tracker Wave 3 May-13
Nuisance calls panel research, May 2013 May-13
Online Copyright Infringement Tracker: Deep Dive Analysis Report May-13
Media Literacy Data: Consultation on the National Curriculum for Computing Apr-13
UK fixed line broadband performance - November 2012 Mar-13
Online Copyright Infringement Tracker Wave 2 Mar-13
Media Lives: Wave 8 2012 summary report Feb-13
Narrowband Market Review Research Report Feb-13
Mobile phone usage - Attitudes towards mobile phone functions including reception Jan-13
Misselling and Billshock Dec-12
The London 2012 Olympic Games: media consumption - Research Report Dec-12
Customer Service Satisfaction Report Dec-12
Online copyright infringement tracker benchmark study Q3 2012 Nov-12
Communication Choices: A segmentation report on communication methods used by UK consumers Nov-12
Bournemouth Numbering research Oct-12
Non-geographic telephone numbers: Omnibus survey Oct-12
Children and Parents: Media Use and Attitudes Report Oct-12
Parents Views on Parental Controls: findings of qualitative research Oct-12
Childrens TV viewing: BARB analysis Oct-12
Websites visited by children: Nielsen analysis Oct-12
Media Tracker Survey: Key Findings Among Parents Oct-12
Internet use and attitudes bulletin
Jul-12
Measuring news consumption and attitudes a report by Kantar Media
Jul-12
Measuring news consumption and attitudes data tables by Kantar Media
Jul-12
Business Connectivity Market Research Report
Jun-12
Ease of accessing bills
 Feb-12
Fixed broadband switching
 Feb-12
Media Lives Summary Report 2011
Feb-12
Ofcom children and parents media literacy audit 2011 - additional analysis on parental
Feb-12
Protecting audiences in a converged world
Jan-12
Non geographic numbers research among consumers
Dec-11
Non geographic numbers research among Service Providers
Dec-11
Illegal file-sharing pilot survey report by Kantar Media
Dec-11
Illegal file-sharing pilot peer review by Continental Research
Dec-11
Qualitative research into online digital piracy by GfK
Dec-11
Customer service satisfaction
 Nov-11
Children and parents: media use and attitudes report
Oct-11
Media Lives
Oct-11
Mobile Coverage Checkers
Aug -11
Internet use and attitudes metrics bulletin
Jul-11
UK children's media literacy
Apr-11
UK Adults' Media Literacy Report
Apr-11
Relay Services
Feb-11
The Digital Day
Jan-11
International Calling Cards Research
Dec -10
Online trust and privacy: Peoples attitudes and behaviour
Dec-10
International Mobile Roaming Research
Nov-10
Mobile Not Spots
Nov-10
Non-Geographic Call Services Review
Oct-10
Services for Disabled Users of Communication Services
Oct-10
Strategic Review of Consumer Switching
Sep-10
Next Generation Services for older and disabled people
Sep-10
The Communications Market: Digital Radio
Jul-10
Quality of Customer Service Review
Jul-10
Review of Alternative Dispute Resolution and Complaints Handling Process
Jul-10
Children's Media Literacy in the Nations: Summary report
May-10
Adults' Media Literacy in the Nations: Summary report
May-10
UK Adults' Media Literacy Report
May-10
UK children's media literacy
Mar-10
Consumer concerns March 2010
Mar-10
The Business Consumer Experience 2009
Dec-09
The consumer experience 2009 research report
Dec-09
How people assess online content and services
Nov-09
UK children's media literacy 2009 interim report
Oct-09
UK adults' media literacy 2009 interim report
Oct-09
UK children's media literacy 2009 interim report annex top 50 websites
Oct-09
Consumer concerns Sept 2009
Sep-09
Children's and young people's access to online content on mobile devices, games consoles and portable media players
Sep-09
PSB Annual Report 2009
Jul-09
Digital Lifestyles: parents of children under 16
Jun-09
Not online, not included
Jun-09
Consumer concerns June 2009
Jun-09
Accessing the internet at home
Jun-09
Annex 10.2 - Mobile Calling Patterns Research
May-09
Digital Lifestyles: Adults aged 60 and over
May-09
Digital Lifestyles: Hesitants, Resistors and Economisers
Apr-09
Switching Omnibus Survey
Apr-09
Citizens' Digital Participation
Mar-09
Consumer concerns March 2009
Mar-09
No-one should miss out
Feb-09
Provision of Quality of Service Information
Jan-09
The consumer experience 2008 research report
Nov-08
People with visual impairments and communications services
Nov-08
People with learning disabilities and communications services
Nov-08
Review of the 070 personal numbering range
Oct-08
Media Literacy Audit: Report on UK adults' from ethnic minority groups
Sep-08
Attitudes towards mobile broadband
Sep-08
Transparency in Telephone Numbering research
July -08
Media Literacy Audit - Report on UK adults' media literacy
May-08
Media Literacy Audit - Report on UK childrens' media literacy
May-08
Annex 3 Media Literacy Audit - Report on UK children by platform
May-08
Annex 3: Media Literacy Audit - Report on UK adults by platform
May-08
Social Networking
Apr-08
PSB Review 2 phase 1: Annex 5 - The audience's view on the future of Public Service Broadcasting
Apr-08
PSB Review 2 phase 1: Annex 6 - PSB Review 2008 Research findings
Apr-08
Digital Dividend Review Market Research 2007
Nov-07
New News, Future News - Annexes
Jun-07
Niche ISPs - Size and total value of the market
Jan-07
Digital Dividend Review - A report of consumer research conducted for Ofcom by Holden Pearmain and ORC International
Dec-06
Review of General Condition 18 Number portability
Nov-06
SME Engagement with Digital Communications Services
Sep-06
Telephone numbering: safeguarding the future of numbers
Jul-06
Consumer Engagement with Digital Communications Services
Jul-06
Media Literacy Audit: Report on media literacy amongst children
May-06
Media Literacy Audit: Report on media literacy in the nations and regions
Apr-06
Media Literacy Audit: Report on media literacy amongst adults from minority ethnic groups
Apr-06
Media Literacy Audit: Report on media literacy amongst older people
Apr-06
Media Literacy Audit: Report on media literacy of disabled people
Apr-06
Media Literacy Audit - Report on adult media literacy
Mar-06
Telephone numbering: safeguarding the future of numbers
Feb-06
NI/ RoI short dialling code
Sep-05
London Telephone Numbers
Apr-05
Annex D: Universal Service Obligation: A Review
Jan-05
Telecoms strategic Review: Phase 2
Nov-04
NTS: SME research
Oct-04
NTS: Options for the future
Oct-04
Telecoms strategic Review: Phase 1
Apr-04
London Telephone Numbers
Apr-04
Telephone Numbering Program: The London Project
Apr-04
Oftel archive of research
Pre Sep 2004

Ethnic Minority Groups and Communication Services
Aug-13
Ofcom seminar about usable and accessible smartphone and TV apps
Jun-13
Relay Services
Feb-11
Services for Disabled Users of Communication Services
Oct-10
Next Generation Services for older and disabled people
Sep-10
Children's Media Literacy in the Nations: Summary report
May-10
Adults' Media Literacy in the Nations: Summary report
May-10
UK Adults' Media Literacy Report
May-10
UK children's media literacy
Mar-10
Consumer concerns March 2010
Mar-10
UK children's media literacy 2009 interim report
Oct-09
UK adults' media literacy 2009 interim report
Oct-09
Consumer concerns Sept 2009
Sep-09
2009 Research into the awareness and usage of Audio Description
Sep-09
PSB Annual Report 2009
Jul-09
Digital Lifestyles: parents of children under 16
Jun-09
Research report: Exploring how manufacturers, suppliers and retailers address the needs of older and disabled people: what are the barriers and drivers?
Jun-09
Not online, not included
Jun-09
Consumer concerns June 2009
Jun-09
Accessing the internet at home
Jun-09
Digital Lifestyles: Adults aged 60 and over
May-09
Digital Lifestyles: Hesitants, Resistors and Economisers
Apr-09
Consumer concerns March 2009
Mar-09
No one should miss out
Feb-09
People with visual impairments and communications services
Nov-08
People with learning disabilities and communications services
Nov-08
Annex 17 - Assessing the likely impact of ITVs regional news proposals
Sep-08
Perspectives on broadcaster training co-regulation
Sep-08
Media Literacy Audit: Report on UK adults from ethnic minority groups
Sep-08
Access Services Audio Description: Research into awareness levels
Jul-08
Media Literacy Audit - Report on UK adults' media literacy
May-08
Media Literacy Audit - Report on UK children's media literacy
May-08
Annex 3 Media Literacy Audit - Report on UK children by platform
May-08
Annex 3: Media Literacy Audit - Report on UK adults by platform
May-08
PSB Annual Report 2008
Apr-08
PSB Review 2 phase 1: Annex 5 - The audience's view on the future of Public Service Broadcasting
Apr-08
PSB Review 2 phase 1: Annex 6 - PSB Review 2008 Research findings
Apr-08
Digital Television Switchover and Disabled, Older, Isolated and low income consumers
Jun-07
New News, Future News - Annexes
Jun-07
Public Service Broadcasting: Annual Report 2007
Mar-07
Media Literacy Audit: Report on media literacy amongst children
May-06
Media Literacy Audit: Report on media literacy in the nations and regions
Apr-06
Media Literacy Audit: Report on media literacy amongst adults from minority ethnic groups
Apr-06
Media Literacy Audit: Report on media literacy amongst older people
Apr-06
Media Literacy Audit: Report on media literacy of disabled people
Apr-06
Summary of research on ease of use of domestic digital television equipment
Mar-06
Media Literacy Audit - Report on adult media literacy
Mar-06
Provision of Access Services
Mar-06
The representation and portrayal of people with disabilities on analogue terrestrial television
Dec-05
Subtitling - An issue of speed
Jan-05
Reshaping television for the UK's nations, regions and localities
Sep-04

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