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Telecoms Research
Quantitive and qualitative research published by Ofcom and examining various aspects of the telecommunications sector Research.
In this section
Universal Service Obligation
Ofcom Relay Services
Published 04|02|11
Voice telephony services for deaf people
Report by plum published 01|07|09
Captioned Telephony - Extension of 2006 research report - "Feasibility of Additional Telephone Relay Services"
Report by City University, London published 21|01|08
Feasibility of Additional Telephone Relay Services
Report by City University, London published 07|11|06
Universal Service Obligation : Deaf and Hearing Impaired Consumers and Text Phone Services
(198 kB)
Full print version
Consumer Protection
Nuisance calls panel research, May 2013
Published 17|05|13
Unexpectedly high bills
(483 kB)
Research to explore the incidence of consumers receiving an unexpectedly high bill from their landline, mobile and/or broadband provider in the last 12 months
Analysis of Fixed-Line Mis-selling Complaints
(998 kB)
Report by Mott MacDonald, published 08|11|12
Customer Service Satisfaction research
(768 kB)
Published 25|11|11
Online protection: A survey of consumer, industry and regulatory mechanisms and systems
Published 21|06|06
Competition to supply business telecoms
(157 kB)
A report of the key findings of quantitative research studies
Switching bundled services
(149 kB)
Research report by Futuresight 09|09|10
Business Telecommunications
International Roaming Report Prepared for Ofcom
(963 kB)
Danny Kay, Kantar Media
Large Business Use of Telecoms Services: Research Report 2006
Published 18|10|06
New Technology
Study into the Implications of Smartphone Operating System Security
Published 20|05|13
Reprogrammable SIMs: Technology, Evolution and Implications
A report for Ofcom by CSMG. Published 24|10|12
Research Report: Voice over Internet Protocol (VoIP)
Published 26|07|07
Other Research
Communication Choices - A segmentation report on communication methods used by UK consumers
Published 13|11|12
International experience in non-geographic numbers report
(630 kB)
Published 16|12|11
Non-geographic numbers - research among Service Providers
(312 kB)
Published 16|12|11
Non-geographic numbers Consumer Omnibus Survey
(134 kB)
Published 16|12|11
GEOGRAPHIC NUMBERING : SUMMARY REPORT OF FINDINGS - JUNE 2011
(155 kB)
By Futuresight
Assessment of VoIP location capabilities to support emergency services
Published 27|07|11
Quality of customer service
Published 21|07|11
Using experiments in consumer research
Published 01|03|10
UK broadband speeds 2008
Research Report Published 08|01|09
Mobile Services on Aircraft
Discussion paper on the introduction of mobile services on aircraft
Services for disabled users of communications services
Published 05|10|10
Online copyright infringement
Online Copyright Infringement Tracker Wave 3
Published 28|05|13
Online copyright infringement tracker benchmark study 'Deep Dive' analysis report
(2169 kB)
Published 09|05|13
Online Copyright Infringement Tracker Wave 2
Published 07|03|13
Online copyright infringement tracker benchmark study Q3 2012
Published 20|11|12