a a a Display Options Cymraeg
Follow Ofcom on Facebook Follow Ofcom on Twitter Subscribe to the Ofcom RSS Follow Ofcom on YouTube Follow Ofcom on YouTube

Independent regulator and competition authority
for the UK communications industries.

Search Ofcom

Telecoms research

In this section

Competition to supply business telecoms  PDF Document  (157 kB)

A report of the key findings of quantitative research studies

Switching bundled services  PDF Document  (149 kB)

Research report by Futuresight 09|09|10

Universal Service Obligation

Ofcom Relay Services

Published 04|02|11

Voice telephony services for deaf people

Report by plum published 01|07|09

Feasibility of Additional Telephone Relay Services

Report by City University, London published 07|11|06

Consumer Protection

Unexpectedly high bills  PDF Document  (483 kB)

Research to explore the incidence of consumers receiving an unexpectedly high bill from their landline, mobile and/or broadband provider in the last 12 months

Analysis of Fixed-Line Mis-selling Complaints  PDF Document  (998 kB)

Report by Mott MacDonald, published 08|11|12

Customer Service Satisfaction research  PDF Document  (768 kB)

Published 25|11|11

Business Telecommunications

SME experience of communications services – a research report  PDF Document  (1151 kB)

A Report for Ofcom by Jigsaw research, 06|11|2014

International Roaming Report Prepared for Ofcom  PDF Document  (963 kB)

Danny Kay, Kantar Media

New Technology

Carrier Software Defined Networking (SDN)

A report for Ofcom by Fujitsu, July 2014

Reprogrammable SIMs: Technology, Evolution and Implications

A report for Ofcom by CSMG. Published 24|10|12

Other Research

Mobile coverage report  PDF Document  (8677 kB)

A report for Ofcom by Ipsos Mori, December 2014

Internet Citizens 2014

Published 27|11|14

Non-geographic numbers Consumer Omnibus Survey  PDF Document  (134 kB)

Published 16|12|11

Internet Citizens 2013

Published 05|11|13

UK broadband speeds 2008

Research Report Published 08|01|09

Mobile Services on Aircraft

Discussion paper on the introduction of mobile services on aircraft

Online copyright infringement

Back to top