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Telecoms research

In this section

Competition to supply business telecoms  PDF Document  (157 kB)

A report of the key findings of quantitative research studies

Switching bundled services  PDF Document  (149 kB)

Research report by Futuresight 09|09|10

Universal Service Obligation

Ofcom Relay Services

Published 04|02|11

Voice telephony services for deaf people

Report by plum published 01|07|09

Feasibility of Additional Telephone Relay Services

Report by City University, London published 07|11|06

Consumer Protection

Unexpectedly high bills  PDF Document  (483 kB)

Research to explore the incidence of consumers receiving an unexpectedly high bill from their landline, mobile and/or broadband provider in the last 12 months

Analysis of Fixed-Line Mis-selling Complaints  PDF Document  (998 kB)

Report by Mott MacDonald, published 08|11|12

Customer Service Satisfaction research  PDF Document  (768 kB)

Published 25|11|11

Business Telecommunications

International Roaming Report Prepared for Ofcom  PDF Document  (963 kB)

Danny Kay, Kantar Media

New Technology

Carrier Software Defined Networking (SDN)

A report for Ofcom by Fujitsu, July 2014

Reprogrammable SIMs: Technology, Evolution and Implications

A report for Ofcom by CSMG. Published 24|10|12

Other Research

Non-geographic numbers Consumer Omnibus Survey  PDF Document  (134 kB)

Published 16|12|11

Internet Citizens 2013

Published 05|11|13

UK broadband speeds 2008

Research Report Published 08|01|09

Mobile Services on Aircraft

Discussion paper on the introduction of mobile services on aircraft

Online copyright infringement

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