Broadband services for SMEs: assessment and action plan
About this document
This document sets out Ofcom’s views on the provision and availability of communications services for small and medium enterprises (SMEs) in the UK, defined as businesses with under 250 employees.
It focuses primarily on broadband services and considers whether the provision of broadband adequately addresses the needs of SMEs in terms of availability and product range, and how easy it is for SMEs to navigate the market and switch between providers. We outline the next steps for Ofcom to address the issues identified, and where appropriate, make recommendations to other policy makers and to industry.
This document will be of interest to SMEs and their representatives, the telecoms industry, policy makers, and organisations with an interest in the availability of communications services to SMEs and how these services are used.