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for the UK communications industries.

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Postal Services

On 1 October 2011, Ofcom officially took over regulation of the UK’s postal services from the previous regulator Postcomm. Ofcom is responsible for safeguarding the UK’s Universal Service Obligation on postal services. You can find all Ofcom publications on post as well as archived material from Postcomm in this section.

In this section

UK legislation relating to the postal industry

A number of Acts implemented by the UK Government are relevant to the postal industry. In particular, the Postal Services Act 2011 sets out Ofcom’s primary duty to secure the provision of the universal postal service.

Universal postal service order

The universal postal service order sets out descriptions of the services that Royal Mail needs to provide as part of the universal service and the standards with which they need to comply.

Conditions imposed by Ofcom

All conditions that Ofcom has imposed on different types of postal operators are available on this page.

Directions and Approvals

The page includes links to directions and approvals made by Ofcom in relation to the postal services.

Transitional provisions

This page contains the transitional provisions that were put in place when Ofcom took over the regulation of the postal industry in October 2011. Almost all of these transitional provisions were revoked when the new regulatory framework was put in place in March 2013.


Stamping out the myths about post regulation

Consumer information published 11|04|13

Postcode Address File

Statement published 22|07|13

Regulation of the provision of post boxes

Statement published 13|06|2013

Protecting the universal postal service for consumers

News release published 27|03|2013

Review of postal users’ needs

Statement published 27|03|2013

End-to-end competition in the postal sector

Statement published 27|03|2013

Regulation of the provision of post boxes

Consultation published 27|03|2013

Postcode Address File

Consultation published 07|02|13

End-to-end competition in the postal sector

Consultation published 31|10|2012

Proposed changes to Royal Mail’s Costing Manual

Consultation published 18|04|2012

Statement of Charging Principles: Postal Services

Consultation published 13|12|11

Securing the Universal Postal Service

Consultation published 20|10|11

Annual monitoring update on the postal market  PDF Document  (186 kB)

Financial year 2011-12

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Postcomm website

For reference, the previous postal regulator Postcomm website is archived here:

UK Government Web Archive

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