Voluntary Code of Practice: Broadband Speeds (updated) 2015
Under the voluntary code of practice on broadband speeds, Internet Service Providers (ISPs) agree to give clear information on broadband speeds to consumers when they consider or buy a home broadband service, and to provide redress when speeds performance is poor. Ofcom and ISPs have agreed a revised code which will take effect in October 2015. The following ISPs have already indicated that they will sign up to the revised code:
Links to the revised code, the 2010 and 2008 versions of the code, and a plain English guide for consumers are provided below.