Voluntary Code of Practice: Residential Broadband Speeds (updated) 2015

Under the voluntary code of practice on broadband speeds, Internet Service Providers (ISPs) agree to give clear information on broadband speeds to consumers when they consider or buy a home broadband service, and to provide redress when speeds performance is poor. Ofcom and ISPs have agreed a revised code which came into effect on 1st October 2015.

Links to the revised code, the 2010 version of the code, and a plain English guide for consumers are provided below.

List A shows those ISPs who have confirmed that they have now implemented and are signed up to the 2015 Code. ISPs who have signed up have agreed to abide by the principles and spirit of the Code. This does not guarantee compliance but we expect signatories to commit to honour the letter and spirit of the Code. We will monitor compliance with the Code using measures such as ongoing mystery shopping.

List B below shows those ISPs who informed us, at the time of implementation of the revised 2015 voluntary Code of Practice, that they want to sign up to the Code once they are compliant with the requirements.

If you are an ISP and would like to sign up to the voluntary 2015 Code of Practice, please email Alastair.Hogg@ofcom.org.uk.

List A

  • BT
  • Sky
  • Virgin Media
  • KC
  • EE
  • Talk Talk
  • Zen Internet

List B

  • Hyperoptic
  • Plusnet
  • InTouch Systems
  • The Co-op