List of ISPs
This list represents those ISPs who informed us, at the time the 2010 Code of Practice (version 2) was announced, that they would like to sign up to it. Appearance on this list does not guarantee compliance with the Code.
If you are an ISP and would like to sign up to the voluntary 2010 Code of Practice, please email michelle.koretz@ofcom.org.uk.
- Aquiss Internet
- Be Broadband
- BT Total Broadband
- CI-Net
- Demon
- Eclipse Internet
- Fast.co.uk
- Firenet Internet
- GreenISP
- IDNet
- InTouch System
- Karoo
- MacAce.net
- Netplan Internet Solutions Ltd
- O2 Home Broadband
- Orange Home
- Plusnet
- Rutland Telecom
- Sky
- Solutios
- Stream Networks Ltd
- TalkTalk
- Virgin Media
- Vivaciti
- Zen Internet
This list (updated in July 2011) represents those ISPs that have confirmed that they have now implemented the 2010 Code of Practice (-1-).
- Aquiss Internet
- Be Broadband
- BT Total Broadband
- Eclipse Internet
- Fast.co.uk
- Firenet Internet
- GreenISP
- IDNet
- InTouch System
- Karoo
- MacAce.net
- O2 Home Broadband
- Plusnet
- Rutland Telecom
- Solutios
- Sky
- Talk Talk (-2-)
- Virgin Media
- Vivaciti
Footnotes:
1.- Customers of fibre broadband services are currently provided with an estimated speed in the form of a point estimate rather than a range
2.- Excludes customers who are outside a TalkTalk network area or require a new telephone line; TalkTalk currently offer a 30-day 'no quibbles' option for customers to exit a broadband contract without penalty, but are yet to implement the Code's requirement that customers with actual speeds significantly below estimates have the right to exit a contract penalty-free within 90 days of signing a contract.