Please read these instructions carefully before submitting information to Ofcom.
Although Ofcom cannot investigate individual cases, the information you provide will help us monitor consumer issues, and could lead to us launching an investigation into a particular company.
For help with your individual case, submit a formal complaint to your provider or complain to its Alternative Dispute Resolution (ADR) service if your provider cannot resolve your concerns. The ADR scheme may be able to take action on your behalf. For more information on how to submit a complaint and for information on the ADR process.